These Terms & Conditions govern the use of the
Howrah Fresh website and the ordering of
products through our website, WhatsApp or other available
communication channels.
01
About Howrah Fresh
Howrah Fresh is a customer-facing
brand/trading name operated by
Purnimex Ventures.
The website primarily functions as a product catalogue
and order-enquiry platform.
02
Product Selection & Orders
Customers may browse products and select products
through the website.
Product selection does not automatically constitute
a confirmed sale.
Customers may place an order through WhatsApp or
another available communication channel.
Every order is subject to:
- Product availability
- Applicable price
- Quantity availability
- Delivery availability
- Customer confirmation
- Applicable business terms
An order becomes confirmed only after
Howrah Fresh communicates confirmation
to the customer.
03
Prices
Prices displayed on the website may change without
prior notice.
The final price applicable to an order will be
communicated/confirmed before fulfilment.
Where applicable, product MRP and other legally
required declarations shall be respected.
04
Third-Party Products
Howrah Fresh may sell products manufactured by
third-party manufacturers and brands.
Customers should check the product packaging,
manufacturer/brand information, quantity, date markings
and other applicable declarations before use.
05
Product Availability
A product shown on the website may become temporarily
unavailable.
In such circumstances, Howrah Fresh may:
-
Inform the customer that the product is unavailable;
-
Offer an alternative product where appropriate
and with customer approval; or
-
Remove/cancel the unavailable item from the order.
No substitute product shall be treated as accepted
without appropriate customer confirmation.
06
Delivery
Delivery is subject to serviceability of the customer's
location, product availability and operational conditions.
The estimated delivery time communicated at the time of
order shall be treated as an estimate and may vary because
of circumstances beyond reasonable control.
07
Cash on Delivery
Where COD is offered, payment shall be collected at the
time of delivery.
đŗ COD Payment
The customer may be required to pay the final confirmed
order amount before receiving the products.
08
Cancellation
Customers may request cancellation before the order is
dispatched, subject to the status of the order.
Once an order has been dispatched or is already in
delivery, cancellation may be subject to applicable
operational conditions.
09
Damaged, Incorrect or Missing Products
Customers should report any damaged, incorrect or missing
product to Howrah Fresh as soon as reasonably possible
after delivery.
Customers may be requested to provide photographs,
delivery details, invoice/order number or other information
reasonably required to investigate the complaint.
10
Fresh Products
Fresh fruits, vegetables and other perishable products
may naturally vary in size, colour, shape and appearance.
Quality complaints relating to fresh/perishable products
should be reported promptly after delivery.
11
Website Information
We make reasonable efforts to keep product information
accurate and updated.
However, typographical errors, technical errors, temporary
availability errors or outdated information may occasionally
occur.
12
Intellectual Property
The Howrah Fresh name, logo, website design, original
content and other proprietary materials belong to their
respective owners.
Third-party brand names, logos and trademarks remain the
property of their respective owners.
13
Customer Responsibilities
Customers must provide accurate:
- Name
- Mobile number
- Delivery address
- Order information
- Other information required to fulfil the order
Howrah Fresh shall not be responsible for delivery
problems caused by materially incorrect information
supplied by the customer, subject to applicable law.
14
Governing Law
These Terms shall be governed by the applicable laws
of India.
âī¸ Consumer Rights
Nothing in these Terms is intended to remove or
restrict any mandatory consumer right or remedy
available under applicable law.