Clear and transparent information about cancellation, replacement and refund requests.
Cancellation, replacement and refund requests are handled according to the circumstances of the order and applicable verification.
A customer may request cancellation of an order before dispatch.
If a confirmed product becomes unavailable before fulfilment, Howrah Fresh may inform the customer and:
If the customer receives a product different from the confirmed order, or an item is missing, the customer should contact Howrah Fresh promptly after delivery.
Customers should report products that arrive visibly damaged as soon as possible after delivery.
Where the complaint is accepted, an appropriate replacement, adjustment or refund may be provided depending on the nature of the product and circumstances.
Fresh vegetables, fruits and other perishable products are subject to their natural characteristics and should be checked promptly after delivery.
Where a refund is applicable, the refund method and timeline will depend on the payment method used and the circumstances of the order.
Refund/replacement requests may be rejected where investigation reasonably establishes that the issue resulted from:
For cancellation, product issues, replacement or refund-related requests, customers should communicate through the designated Howrah Fresh customer-care channel.