Howrah Fresh, operated by
Purnimex Ventures,
respects the privacy of customers and users of this website.
This Privacy Policy explains what information we may collect,
why we collect it and how we may use it.
01
Information We May Collect
Depending on how you use our website and ordering service,
we may collect:
- Customer name
- Mobile/WhatsApp number
- Delivery address
- Product/order details
- Communication and enquiry details
- Information voluntarily provided by the customer
-
Technical information necessary for operating
and securing the website
02
Why We Use Customer Information
Customer information may be used to:
- Respond to product enquiries;
- Confirm and process orders;
- Arrange delivery;
- Contact customers regarding their orders;
- Handle complaints and customer support;
- Maintain business and transaction records;
- Improve our products and services;
- Prevent fraud, misuse or unauthorised activity;
-
Comply with applicable legal and regulatory requirements.
03
WhatsApp Communication
Where a customer chooses to contact Howrah Fresh through
WhatsApp, information exchanged through WhatsApp may be
processed for customer communication, order confirmation,
delivery and support.
Important:
WhatsApp is a third-party communication service and its own
terms and privacy policies may also apply.
04
Sharing of Information
We do not intend to sell customer personal information.
Customer information may be shared with service providers,
delivery personnel, technology providers, professional
advisers or government/legal authorities where reasonably
necessary for fulfilling an order, operating the business,
preventing fraud or complying with law.
05
Data Security
We take reasonable measures appropriate to the nature of
the information to protect customer information against
unauthorised access, misuse, loss or disclosure.
However, no electronic communication or storage system can
be guaranteed to be completely secure.
06
Customer Requests
Customers may contact us regarding their personal
information, correction of inaccurate information,
or other privacy-related requests.
07
Cookies and Website Technologies
The website may use cookies or similar technologies
necessary for website functionality, security, analytics
or improvement of user experience.
Where required, applicable consent or notification
mechanisms will be used.
08
Childrenâs Information
Our services are intended for general consumers and are
not specifically directed at children.
We do not knowingly seek to collect personal information
from children for purposes that are not permitted under
applicable law.
09
Changes to This Policy
We may update this Privacy Policy from time to time to
reflect changes in our services, technology or applicable
legal requirements.
The updated version will be published on this page with
the revised âLast Updatedâ date.