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Howrah Fresh

Quality Products. Fair Prices. Convenient Ordering. Reliable Delivery.

01
Who We Are

About Howrah Fresh

Howrah Fresh

A customer-focused grocery and daily-essentials service operated by Purnimex Ventures.

Howrah Fresh provides customers with a convenient way to explore a wide range of grocery, fresh produce, household essentials and other everyday products through our online product catalogue.

Our website is designed primarily to showcase products and make product selection convenient. Customers can browse our catalogue, select the products they need and send their selected list to us through WhatsApp.

Once we receive the product list, our team communicates with the customer to confirm product availability, applicable price, quantity and delivery details before finalising the order.

We currently provide Cash on Delivery (COD) for eligible orders. No online payment is required to submit a product list through our website.

Our Aim
Quality Products.
Fair Prices.
Convenient Ordering.
Reliable Delivery.

Food Safety Registration

Howrah Fresh operates with the required food registration information for its applicable business activities.

FSSAI Registration No.
22826099000104
02
Important Information

Homepage Disclaimer

The products displayed on this website are provided for catalogue, product information and selection purposes.

Customers may select the products they require and send their selected list to us through WhatsApp. Selection of products on the website does not by itself constitute a confirmed order.

The final order will be confirmed separately by our team after checking product availability, applicable price, quantity and delivery details with the customer.

Prices and product availability may change from time to time. The final applicable price and order details will be communicated to the customer before order confirmation.

No online payment is required through this website. Eligible orders are generally fulfilled through Cash on Delivery (COD).

Howrah Fresh may also offer products manufactured or marketed by third-party brands. Howrah Fresh is not the manufacturer of such third-party products unless expressly stated otherwise.

Select Products & Send Your List

Select your products and send your list to us on WhatsApp.

Your selected product list will be sent to our team for order enquiry.

Please note: Adding or selecting products does not automatically confirm your order. Our team will contact you to confirm availability, final price, quantity and delivery details before your order is confirmed.

No online payment required. Pay by Cash on Delivery (COD) for eligible orders.

SEND LIST ON WHATSAPP
03
Customer Support

Grievance Redressal

Howrah Fresh is committed to providing a reliable and transparent shopping and delivery experience to our customers.

If you have any complaint, concern or issue relating to our products, order, delivery, billing, refund, customer service or any other matter, you may contact our Grievance Officer using the details below.

Grievance Officer

Customer Complaint & Support
Name
Monika Chakraborty
Designation
Grievance Officer
Business
Purnimex Ventures / Howrah Fresh
Address
Purnimex Ventures
Phone / WhatsApp
8910992727

How to Submit a Complaint

Please provide the following information whenever possible so that we can review and resolve your complaint efficiently.

  • Customer Name
  • Mobile Number
  • Order Number
  • Date of Order
  • Nature of the Complaint
  • Relevant photographs or supporting information, if applicable

Complaint Resolution

We will review the complaint and make reasonable efforts to resolve the matter as promptly as practicable.

Additional information or documents may be requested where necessary to investigate and resolve the matter.

Consumer Rights

Nothing in this Grievance Redressal Policy is intended to limit or exclude any rights or remedies available to consumers under applicable Indian law.

Howrah Fresh
A brand operated by Purnimex Ventures
FSSAI Registration No.: 22826099000104